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Shortorder.com Website Review & Ratings + ShortOrder.com Coupons

ShortOrder.com: Products & Services

Short Order sells restaurant kitchen equipment. They are also an educational for people who need help with buying technical equipment. They sell new items, overstock items, and discounted scratched and/or dented items from the manufacturer at a discounted rate. They also offer a buyers guide to a number of products.

ShortOrder.com: Company Background

Tyee Van Waes is the Director of Marketing for Short order. He believes that even if the product is good, good customer service is what makes a business. He also writes a lot of articles in the blog. There is not much more information about when this company was formed, or who founded this company.

ShortOrder.com: Customer Feedback & Reviews

There are not too many reviews for Short Order, but the ones I did find were mostly positive. Consumers said the company's customer service was great. Even when items weren't in stock, they still received them quickly. They also said the prices were great. One consumer said, "Absolutely terrific company.  I had my microwave 2 days after I ordered it.  I will certainly do business again with Short Order and tell everyone I know about the impeccable sales and shipping."

Even the people with negative feedback said the shipping was quick, however the return policy was terrible. One consumer said, "I didn't take the time to read the agreements and their policy.  If for some reason the product is not satisfactory they will not take it back unless it is not used."

Overall, seems like a good company.

ShortOrder.com: Business Credibility & Trustworthiness

Short Order is Better Business Bureau accredited since 12/15/2005. On a scale of A+ to F, Short Order ranks on the BBB scale at an A+. The BBB shows that they have only had 2 complaints with Short Order in the last 3 years, and they are both closed. They state that the company makes a good faith effort to resolve any customer complaints.

ShortOrder.com: Website Popularity & Google Ranking

Alexa shows that Short Order has a global ranking of 752,905 and a US ranking of 208,320. It shows that 20% of people find them through a search engine and usually consumers look at 2.1 pages daily. Google PageRank gives them a 4 out of 10 rating.

ShortOrder.com: Social Media Presence

Short Order has a Facebook page with 398 likes. They have giveaways at times on Facebook as well. They have a YouTube page with customer reviews and demos. They have a blog called "What's Cooking" where they post all kinds of information including updates about the company, products, recipies, and other information. There is also a newsletter that you can join as well.

ShortOrder.com: Website Security & Safety

This website seems to be very secure. They use McAfee secure, payment services by VeriSign, and Vital payment processing. They do not share any information unless it is related to the product that you are ordering. Otherwise all information they collect is private.

ShortOrder.com: Pricing & Packages

Short Order has a low price guarantee. This means that if you find a product that they sell on their website they will meet and beat any legitimate advertised price from another dealer. They will refund the difference from the other company at 110% plus the freight charges. If you find a lower price you are asked to call the company for the guarantee.

ShortOrder.com: Shipping Rates & Policies

Standard ground shipping or LTL freight shipping is free within the contiguous United States. If there are additional fees for a state or Canada, the customer is responsible for paying. Ground shipping usually arrives within 2-10 business days. Standard shipping is only what they refer to as "tailgate delivery". This means they put it onto the truck and the customer is responsible for taking it off the truck.

ShortOrder.com: Payment Methods Accepted

Short Order takes credit cards, Visa, Discover or MasterCard. They also take checks and wire transfer. You have the option to pay and order online, by telephone or you can fax your order in. At this time, these are the only payments options that Short Order has available.

ShortOrder.com: Returns, Refunds & Exchange Policy

Short Order has a 30 day return policy. You must first contact customer service to get a RMA number, and the item must be unused, in it's original packaging. There is a 20% restocking fee for any items returned. The credit will be returned to the credit card used, or by check once Short Order receives the credit from the manufacturer. The customer is also responsible for round trip freight.

ShortOrder.com: Product images & screenshots
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